Updated on 10 months by Peter Jakes
Ensuring your customers get their product delivered to them—the right one they ordered for—at the right time is vital to the success of your e-commerce store. Instead of adding the burden of handling the orders to your work, why not hire the services of a third-party fulfillment company and have them handle the logistics. This will save you from future sales losses, demands for refunds, and poor reviews which would have been inevitable without their help.
There’re pools of fulfillment service providers out there, the question is, which one is right for you and your business. Your choice of fulfillment services can affect whether your new customers become repeat buyers or hate your services and move to the next store.
Most beginner online entrepreneurs who are just growing beyond their first warehouse space are usually overwhelmed with the number of choices out there and making a decision becomes difficult—which is understandable. It does make sense to outsource to a third party when you can keep up with the number of orders, you’re receiving but it is more important it’s to the right company.
The main objective of this article is to help beginner online entrepreneurs with making the right choice when it comes to fulfillment services.
Hence, we’ve compiled a list of the 13 best fulfillment services for your products after thorough research about the big players on the market. This list consists of fulfillment service providers that have been tested and trusted by many to keep customers happy, grow revenue, and safeguard your products.
Before we get started with the list, let’s look at some of the basics:
What is Ecommerce Fulfillment?
The processes involved in a typical e-commerce ordering include receiving an order for the products, processing it, and delivering the order to your customer. The role of a fulfillment company is to complete all the above processes for you—and you pay them for it. While this is the basic offering by most fulfillment companies, some offer more than this.
The big picture of e-commerce fulfillment is that you don’t have to worry about, processing an order, storing the item, or shipping it to your customers at their request—you’ll have a third-party company to do it for you.
How is Ecommerce Fulfillment Different from Dropshipping?
There isn’t much difference between outsourced fulfillment and dropshipping—technically, they are the same. On both sides, a third-party company is responsible for the storing, handling, processing, and shipping of the product you’re selling without having to lift a finger.
The only difference is that, in the case of dropshipping, the company you hire is also responsible for contacting the manufacturer of the goods or products you’re trying to sell. All you have to do is list the product on your e-commerce and let your dropshipper know when a customer makes a purchase—the rest is DFY.
On the other hand, eCommerce fulfillment caters to manufacturers who want to sell their unique products. You’ll have to ship your products to the fulfillment company you choose to get them stocked in their inventory and they would help you with the processing and delivery of your products.
Fulfillment vs drop shipping: Which One Should You Use?
- eCommerce Fulfillment Services: Ideal choice for a business owner or retailer and that manufactures unique or patented products. This would require a little bit of investment in transporting your goods for storage to the fulfillment company you’re working with. However, this method would help you reduce the overhead cost of shipping.
- Dropshippers: This is perfect for retailers who don’t produce or keep their products in stock. You can sell other companies or manufacturers’ products for them, gaining the cost margin. Also, you can sell as many products as you can in different niches.
Since we are clear on the difference between fulfillment and dropshipping, let’s get started with our top 13 picks of the best e-commerce fulfillment companies around the world.
Top International eCommerce Fulfillment Companies
1. ShipBob – Our Number One Pick
Topping out the list is ShipBob, an international fulfillment company that serves as a logistics hub to major cities in the U.S. such as Brooklyn, Los Angeles, Dallas, Chicago, and San Francisco. This means you can spread your inventories across those locations reducing costs, speeding up deliveries, and increasing customer satisfaction.
ShipBob integrates seamlessly with major e-commerce stores such as SquareSpace, BigCommerce, Magento stores, Shopify, and WooCommerce. The company also caters to crowdfunding organizations through their shipping services.
With ShipBob, you get everything you need for supply chain control and inventory management on their platform. This saves you a great deal of time while maximizing their order fulfillment and warehousing services.
If you’re looking for a simple, easy-to-use fulfillment solution, ShipBob is a great choice for you. From order management to returns management, ShipBob has it all. Plus, you don’t have to worry about pickup and packing fees. Fixed fees make it easy to manage your expenses. Plus, ShipBob is also great for shipping bulk orders.
ShipBob Main Features
- Leading eCommerce integrations
- Distributed inventory management
- Network of fulfillment centers to choose from
- Same-day or two-day shipping
- Orders management
- Returns management
- Wholesale and B2Borders
- Product storage
- Kitting warehouses
- Reports and analysis
In terms of pricing, ShipBob is much costlier than most of the fulfillment services we’ve reviewed in this article. The storage pricing starts at $5/month and that excludes the product shipping rates.
- Tons of powerful features
- Simplicity in usage
- Full control of your e-commerce business.
- You do not need to store your products.
- Pricing can be costly especially for small businesses.
ShipBob is ideal for a business looking for a simple solution for e-commerce fulfillment. You only pay to store your inventory and ship it to customers.
Fulfillment.com is a simple and easy-to-use cloud-based solution that has been automating repetitive tasks and streamlining order fulfillment for over 7 years and has successfully delivered over 16 million packages.
The company has managed to perfect the art and now runs 7 international warehouses in different locations including the U.S (3), Mexico (1), Australia (1), Canada (1), and UK (1), from where it delivers orders to more than 150 countries around the world. Notwithstanding which warehouse location you choose, you can be sure your package would be processed and delivered to your customer within 24 hours.
Although Fulfillment.com would be responsible for the processing, packaging, and delivery of your product, you can manage the entire process from your account dashboard. The dashboard is very useful for you to set the amount of time remaining before stockouts, track your order fulfillment parameters, check shipping delivery addresses, determine appropriate dates for reordering products, compare shipping carriers, review shipping rates for your orders, group orders, etc.
Fulfillment.com has an excellent customer support service, you get assigned a dedicated agent to assist you with any technical issue.
Another thing that makes Fulfillment.com attractive to customers is the control you get over your logistics process from address verification to inventory tracking and more. Other features available from the platform include multi-channel customer support (social media, phone, and email), automatic order grouping, and multi-language support.
If you’re looking for inventory tracking, integrations with major dropshipping and e-commerce platforms, return order management, order bundling, shipping carrier optimization, and enterprise-level warehouse management.
Main features of Fulfillment.com
- Warehouse security
- Special services for collective financing projects
- Access to various operator options
- Logistics and inventory tracking
- Product manufacturing options
- Multi-channel customer service
- Exciting and intuitive shipping software
- 2-day delivery
Pricing begins at $10/month and can rise higher depending on your needs and business size.
- Many advanced tools
- Enterprise-level warehouse management
- Excellent for managing your back-end
- Excellent customer service
- Not ideal for small businesses
- Can be tricky for beginners
Fulfillment is the perfect blend of well-optimized fulfillment facilities and the power of automation software. The mixture gives you a time-saving and stress-free experience as regards the delivery of your product to your customers. Ideal for business owners who wants to build or grow an e-commerce store.
ShipStation is popular because of its seamless integration with big e-commerce platforms like Magento clients, BigCommerce, and Shopify.
Among all of ShipStation amazing integration, the most impressive one is its shopping cart integration which makes the process of ordering and shipping automated in the backend. Also, you have the ability to add your brand image to everything that goes into the packaging which gives your business more credibility.
ShipStation promises everything that makes running an e-commerce fulfillment easy. You get customizable tracking information, a real-time calculator for shipping costs, and even an automatic order retrieval. The platform also offers easy integration with external services including reporting and third-party logistics tools.
If you want value for your bucks, ShipStation is a great option to consider. This fulfillment service may become the best thing that has ever happened to your business.
ShipStation Main Features
- Eliminate errors easily
- Update clients
- Generate documents
- Print your labels
- Ship faster with packing slip scanning
- Look for rates with previously negotiated carrier options
- Delivery management tools
ShipStation’s pricing begins at $25/month for basic features. For more advanced features, this price can rise up but for the value, they are offering, it’s worth it.
- Integrate seamlessly with your favorite e-commerce platform
- Easy third-party tools integration
- Tons of advanced features
- Calculate shipping rates in real-time
- There are no phone calls for customer service.
ShipStation is better suited for business owners who are looking for professional shopping experiences for their customers. This fulfillment service offers you batch order multiple label creation, the ability to print a suitable label, help you find the ideal rate, and more. In addition to this, you get to save time on shipping and spend more time working on your business.
4. Shopify Fulfillment
Shopify is a popular and widely-used eCommerce platform but they also offer fulfillment to their customers. Shopify Fulfillment is a worldwide fulfillment network that aims to provide online business owners with inventory allocation and smart forecasting. With this fulfillment service, you can be sure that your customers receive their orders with speed and accuracy.
The collaboration with big names like FedEx helps Shopify give customers an excellent fulfillment experience. And, they offer support to customers by using smart technology and providing affordable pricing. Their machine learning features all grant you access to demand forecast statistics that help you determine where your products are more sought for so you can deliver more efficiently.
In addition, Shopify also provides Inventory allocation technology which gives your predictions on which inventory solutions and fulfillment centers work best towards faster delivery which leaves you with happier customers who will always want to come back for more.
Shopify Fulfillment Key Features
- Excellent for building long-lasting customer relationships
- Very precise shipping strategy
- Multiple channels to sell
- Custom branding and packaging
- Support for returns and exchanges
- Excellent option of delivery in two days
- Global partners
- Partnerships with leading shipping brands
- Predictive reports for orders
- Machine learning
Shopify Fulfillment Prices
There’s no actual price offered by Shopify Fulfillment, to get a quote, you’ll have to contact their team. Pricing would be decided based on your operation needs and requirements to ensure you get the best services unique to your business.
- Buy your shipping labels
- Reduced operating expenses
- Reduced shipping costs
- Predictive strategies with machine learning
- Synchronize all your inventory information
- Excellent for Shopify users
- Since it’s still relatively new, its services haven’t been well-reviewed like others
- Need a bit of getting used to
- Limited control over external providers
- Advanced features can be expensive
Anyone can use Shopify Fulfillment but the network is better suited for users who already use Shopify and want to improve their delivery services. With Shopify, you get everything that would make order processing and shipping of your product stress-free.
5. Red Stag Fulfillment
Need a fulfillment service to ship your bulky packages through multiple sales channels? Red Stag is for you!
Red Stag Fulfillment, on their website, claims to be a world-class level fulfillment service provider and this is not far from true. They offer a well-run operation that collects, packs, and ships your products to your customers with speed. And, it’s great to know that all the warehousing and returns process is carried out by Red Stag Fulfillment.
One quality that makes Red Stag stand out from other fulfillment companies is the ease of use attached to its management system. Tracking your inventory orders and shipping is simplified to a whole different level. Also, the platform offers easy integration with many e-commerce solutions.
The reason why Red Stag Fulfillment is trusted by many is that the company offers 100% in areas like managing order shipping speed, order receiving, and inventory accuracy. They also offer refunds for shipments and non-compliant orders. Also, with Red Stag Fulfillment you don’t have to worry about paying SKU management fees, account management fees, hidden fees, setup fees, or any long-term contracts binding you to their services.
Main Features of Red Stag Fulfillment
- Easy and reliable back-end management
- 2-day product fulfillment network
- Fast and cheap shipping
- E-commerce integrations
- Transparent service
- Excellent support for American consumers
- Guarantee service for your peace of mind
- No setup fees and a 30-day trial
Red Stag Fulfillment prices
To get a pricing quote, you’ll have to contact Red Stag’s team and pricing would vary according to your specific needs such as fulfillment operations, inventory levels, and custom packaging pricing. But, if you want to test if their system works for you, they offer new customers a month free trial period.
- Tons of automated features
- Easy to use interface
- A great choice for business with bulky products
- An excellent option if you have a high volume of orders.
- Pricing is not straightforward and can be confusing.
Overall, what Red Stag Fulfillment is offering its customers is the feeling of knowing that the fulfillment of your products is in the right hands. Feeling insecure trusting a third-party company with processing, packaging, and shipping your products to your customers, Red Stag provides both physical and warehouse security. Remove the hassle of dealing with your business fulfillment on your own with a fulfillment that helps you save time and remove headaches.
Deliverr fulfillment solutions encompass around to provide a fast and convenient of managing your business fulfillment requirements especially from eCommerce platforms like Amazon, Shopify, Walmart, Wish, or eBay.
In a recent update, the company unveiled the adoption of an “Amazon-style” kind of fulfillment service. This means you can now easily handle the shopping cart and market orders while providing fast shipping for your customers on the platform.
Unlike most other fulfillment service providers, Deliverr doesn’t have any hidden charges in their pricing which most of their customers seem to appreciate. In addition, users get access to a calculator that automatically calculates and adjusts their shipping rates saving you time and money.
Talk about ease of use, Deliverr made an effort to simplify every single process. Signing up for the inventory and warehouse management service can be easily done through your email address. And, you don’t have to panic about how to get by the rest of the setup process, the fulfillment provider will guide you every step of the way. Other features this fulfillment service offers include barcodes, unique SKUs, 2-day shipping to Wish Express, free delivery options, etc.
Deliverr offers great fulfillment services and tons of powerful features, no doubt about that. But, it’s not an ideal option for a business that only requires shipping small quantities.
- Free account to get started
- Nationwide shipping support
- Improved SEO features
- Filter options for customers to easily find the product they are looking for.
- Access to extra fast shipping
- Integrations with Shopify, eBay, Walmart, Desire, Amazon, etc.
- SKU test
- Simple and fast shipping options
- A cost calculator to help you run your numbers
Users love the fact that Deliverr’s pricing structure is transparent and straightforward. Every one of their services includes fulfillment and warehousing is packaged into one fee. Pricing starts at $3.99/unit, with the additional cost of a 2-day Express shipping. Storage services cost $0.72/cubic foot of space.
- 2-days shipping
- Transparent pricing
- Great integration with leading tools
- Support for your warehousing and fulfillment needs
- Great customer experience
- Easy to use interface (Amazon style)
- Not ideal for small businesses with small quantities
- For faster delivery, you might have to spread your products across their different warehouse locations.
- Lack of integration with WooCommerce
Overall, Deliverr is perfect for most business but not ideal for small business owners who are just started with order fulfillment and e-commerce—can be an expensive choice and there are cheaper options you can explore.
ShipMonk is well-known for its inventory management and multichannel fulfillment service delivered in a reliable and convenient fulfillment solution. The platform promises fast shipping and a wide selection of products that exceed your customers’ expectations. You can also customize the entire process of packaging and shipping your product.
With ShipMonk’s custom API integrations, you will be able to automatically sync new purchase orders from your dashboard. The shipment of your product is carried out fast and efficiently. They offer a consistent and scalable solution to support online businesses.
You have full control of how your fulfillment is being carried out including how fast you want your products to be delivered to your customers. There’s an option to choose from two-day delivery from your e-commerce store to Amazon Prime Style shipping.
ShipMonk Key Features
- Goods management
- User permits
- Multiple warehouse options
- Free integrations
- Transparent shipping process
- Many customizations option
- Big shipping discounts
- Support to help you save on shipping
- Best in class support
- Easy back-end store management
Every business size and type can utilize ShipMonk’s services efficiently and it’s an ideal solution for growing businesses. The bank-level security they offer is also of great importance to any business. Privacy is adhered to strictly by ShipMonk and they promise to keep the data and privacy of their customers safe from third-party intrusion. Also, they offer support to the business by offering reports, guides, and ideas on how to scale up your business.
Unfortunately, ShipMonk does not offer a free trial period for its customer and pricing starts at $1/month but can change based on your business requirements.
- Wide range of services for e-commerce companies.
- Good payment experience
- Good cost of Fulfillment for some companies
- Excellent range of shipping options.
- Requires a little getting used to
8. James and James
With their headquarters in the UK, James and James offers reliable, fast, and accurate fulfillment services to businesses of various types and sizes. Their fulfillment solution revolves around safe storage of your products (no damaged items), same-day shipping and packing, and 100% accurate delivery to your customers. Although they offer international shipping, this platform is better suited for businesses in the UK.
Among some of James and James’ previous clients that have testified to their reliable order fulfillment process is Cards Against Humanity. The company has proven its commitment towards helping fast-growing businesses manage their increasing demands and ensuring they don’t lose sales through fast shipment service, reliable inventory storage system, and top-notch customer service.
Real-time tracking of your products is possible with James and James Fulfillment and you’ll always be able to keep an eye on where your products are and their movements.
What separates James and James from others is the simplicity that accompanies its e-commerce fulfillment services. The interface isn’t complicated or overwhelming even for newbies to the world of fulfillment. Also, they provide users with a powerful back-end that assures you of ultra-scalable e-commerce fulfillment services.
James and James Main Features
- Trackable order fulfillment
- Tons of marketing ideas
- Reliable solution for safe growth
- Optimized back-end
- Excellent reliability
- Customer service
- Cloud-based Fulfillment portal
- Access to information on couriers and inventory.
James and James Prices
You can only check the costs by emailing the team for a custom price. This means that the cost will depend on what you want to do with your e-commerce business.
- Reliable performance
- Lots of advanced features
- A fantastic brand with many high-end customers
- Reliable and easy-to-use software
- It may be too much for beginners.
James and James order fulfillment gives companies the freedom to simplify all aspects of their order fulfillment strategy. You don’t have to worry about losing loyal customers through late deliveries or damaged packages. This company promises everything you need to offer great customer service to your buyers and grow your business. Also, you get access to analytics reports on ways you can improve your customer service strategies.
9. Rakuten Super Logistics
Another popular option in the space of fulfillment services that offers top-notch customer services is Rakuten Super Logistics. The company boasts a large network of fulfillment centers located strategically in different locations around the world.
What makes Rakuten Super Logistics special is the SmartFill feature that they offer. This is a cloud-based platform that allows spying into your fulfillment processes from the comfort of your home. Another powerful feature they offer is the SmartStock solution. This helps customers to store their products strategically to allow fast shipment to where they are needed.
Same as most fulfillment services, Rakuten Super Logistics doesn’t offer direct pricing. You’ll have to contact their team to get a custom quote. However, Rakuten’s Super Logistics team can be a bit pricey for larger brands. This fulfillment solution is best suitable for customers who want to ship a wide selection of inventory options. You can even ship products abroad with a limited shelf life.
An impressive feature worth mention is its seamless integration with most other e-commerce solutions including Amazon, BigCommerce, PayPal, etc., giving you complete e-commerce support from different sales channels.
Rakuten Super Logistics is better suited for customers who are looking for deeper technical realization services. They offer customers tons of tools and features including smart tools for order and inventory tracking, shipping organization services, e-commerce fulfillment service tools, among others. Also, accuracy is a priority with Rakuten Super Logistics and they promise nothing other than 100%—which is a nice touch.
Rakuten Super Logistics Main Features
- Same-day order fulfillment
- 100% Accuracy Guaranteed in Shipping
- Excellent customer service
- Smart stock Inventory Processing
- Charging support for inbound shipments
- Inventory tracking
- Smart order fulfillment
- Smartship Organizer to optimize costs
Prices Rakuten Super Logistics
You’ll have to contact the company for a custom quote. Pricing may differ depending on the size of your business, volume of your order, etc.
- Seamless integration with third-party tools
- Ideal for complex deliveries
- Excellent performance
- Reliable, Feature-Rich Technology
- A bit of an old interface.
- Can be an expensive option for big businesses.
Rakuten Super Logistics offers more than just advanced features and powerful analytics, you get full control of your entire logistics processes. Their services were reviewed by many users to be 100% accurate which translates to great fulfillment service to your customers—you deliver your products to those who need them when they need it. Also, order fulfillment is done within a day.
Looking for an international fulfillment solution that offers quality services for your business, then Go Shippo! They offer an API that you can easily integrate into your e-commerce store upon registration—easy installation. Plus, their pricing structure is very straightforward and affordable.
Know what’s happening to your products in real-time with their powerful shipping tracking feature from an intuitive dashboard to which you can have access anywhere from any device.
To ensure you’re protected from loss, you can also add insurance to the shipment of your product. You can also save on USPS labels by taking advantage of the deep discounts offered by Shippo. Additional benefits of going Shippo are return labels, address verification, and support for international packages.
Ease of use and simplicity, are the main qualities that made ShipBob a popular choice as a multi-carrier shipping solution. And, you can purchase shipments from different companies on their platforms—if you know where to look you can find some at discounted rates.
Being an API platform, Shippo takes order fulfillment a step further from most other fulfillment options on the market. However, it might be just what you need if you are looking for an easy way to connect with multiple carrier companies. You can benefit from shippers who have the freedom to order quickly and effortlessly, with minimal costs. Through Shippo, businesses get a reliable shipping API that helps them get things done.
Shippo main features
- International support
- Order synchronization from the dashboard
- Independent operator account
- The brand performance or White label
- Multi-language support
- Complete document maintenance.
- Guaranteed 99.9% uptime SLA
It has both a free and paid version. The premium version starts with a one-time payment of $0.05. Pricing changes based on your requirements.
- Top-notch customer service
- Multiple options of shipping rates are available
- Reasonably priced services
- Ease of use and simplicity
- No mobile app
- It requires a bit of learning to get used to
Shippo is an ideal solution for online business owners who are looking for a flexible multi-carrier fulfillment option. Also, the API access that the company provides in its service gives you more freedom to monitor and control how your products are being processed.
11. Amazon FBA
Fulfillment by Amazon is a program created by Amazon to gives sellers on Amazon access to Amazon Prime shipping speeds and discounts. The programs allow you to shift important aspects of your online business to Amazon including fulfillment and customer support. But, to keep using the FBA service, you’ll have to maintain good user reviews and high levels of quality.
Most of Amazon’s clients like FBA based on the Prime membership benefits that come with it. And, the fact that the platform supports a wider range of products and always comes through with promises attracts a lot of customers to their service. Although the pricing structure of FBA can be a bit complicated, it’s a great choice of fulfillment company for either high-margin goods or high-volume inventory.
FBA works easily with another e-commerce platform such as Shopify and can handle all your fulfillment orders and inventory stress-free.
Unfortunately, the integration with Shopify is still a working progress. There are certain limitations you might run into like Shopify’s built-in Fulfillment by Amazon integration being restricted by how you set your store’s currency. Other integrations feel half-complete, so you’ll need to manually check things or perform tasks, such as canceling FBA order fulfillment in Amazon’s portal when a non-Amazon order is canceled.
Companies that are struggling to meet up with high volumes of orders usually make use of FBA.
RubyHas is a Fortune5000 company that commands respect in the fulfillment service space. The company prides itself on fulfillment centers in 6 locations, over 400 customers, and 99% on-time shipping.
Recently, the company made public the creation of a new fulfillment center located in Las Vegas. The fulfillment center covers an astonishing 374,000 sq. foot with impressive features like climate control technologies (ideal for climate-sensitive brands like health and beauty) and automation facilities.
- Same-day fulfillment and shipping available: They pride themselves on the capacity to provide same-day shipping for all orders received before 2 pm from all of their US fulfillment center locations.
- Subscription boxes supported and extensive integration with most e-commerce platforms and marketplaces.
- Return Management: They can handle returns with high efficiency and good customer service – easing retailers the burden of dealing with difficult return orders.
The major complaint leveled against RubyHas by its customers is the issue of its complicated pricing. Customers claimed there were hidden charges when using RubyHas. RubyHas recently bought a different e-commerce fulfillment called EasyPost—an attempt to extend their service. However, due to their lacking fulfillment system and inventory, there have been cases of reported errors in order management from RubyHas.
Fulfillment Bridge is a newly-developed fulfillment company with its headquarters in Hong Kong. The company despite being relatively young offers impressive fulfillment solutions that aim to serve global customers.
- International delivery is fast due to Fulfillment Bridge’s bridge-wide network of warehouses covering 14 countries on 4 different continents. Some of these locations include Italy, China, Hong Kong, France, Australia, the United States, etc.
- Seamless integration with most e-commerce platforms like Pretashop and Shopify.
- Easy-to-use and intuitive management dashboard
- Easy-to-understand pricing plan and options
- Powerful order and inventory management software
- Affordable warehousing and shipping
Still a relatively new company, Fulfillment Bridge might not be capable of running the fulfillment of big enterprises that have a large number of products and orders. Also, they still have a lot of work to do on their customer support service as there’s a lot of complaints in that area.
Final Note: Knowing when outsourcing is right for your business
There’s no perfect answer as to the perfect time you should consider using fulfillment company services for your company. Take a deep look into your warehouse space and capabilities plus the costs to shift inventory, which should give you an insight into whether you’re ready to adopt a third-party fulfillment service or not.
The thought of outsourcing such an important part of a business can be scary and not something to be taken lightly. You’ll be losing control over the storage, handling, and shipment of your product to customers. But, the advantages it brings such as reduced risk to people and products, lower costs per order, and improved order accuracy rates.
When the cost of carrying out the fulfillment of your products yourself is threatening to run your business towards the losing end, you should consider taking up the services of a fulfillment company.